Privacy Policy
Last Updated: 07/20/2026
Overview
This Privacy Policy describes how Laurel and Sage Florals, LLC ("we," "us," or "our") collects, uses, protects, and discloses your personal information when you visit our website, submit an inquiry, request information, communicate with us, or otherwise interact with our services.
For purposes of this Privacy Policy, "you" and "your" refer to any visitor, customer, prospective customer, or other individual who provides personal information to Laurel and Sage Florals, LLC.
Please read this Privacy Policy carefully to understand how we collect and use your information.
Submitting an inquiry through our website does not create a client relationship, guarantee our availability, or obligate either party to enter into an agreement for services.
Information We Collect
We may collect personal information that you voluntarily provide when you:
• Submit an inquiry through our website;
• Contact us by email or other communication methods;
• Request information or pricing;
• Schedule a consultation;
• Purchase floral products or services; or
• Otherwise communicate with us.
The types of information we may collect include:
Contact Information
This may include:
• Name
• Email address
• Phone number
• Mailing address or event address
• Any other information you choose to provide
Order and Service Information
When you inquire about or purchase floral products or services, we may collect information necessary to provide those services, including:
• Event details
• Delivery information
• Floral preferences
• Design requests
• Order details
• Communication history
Payment Information
We use HoneyBook to manage client inquiries, proposals, contracts, invoices, and payment processing. We do not directly store your complete payment card information.
Information processed through HoneyBook or any payment processor is subject to that provider's own privacy and security practices.
Automatically Collected Information
When you visit our website, certain information may be collected automatically through cookies, analytics services, and similar technologies.
This information may include:
• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• General website usage information
We may use website analytics services to better understand website traffic, improve website performance, enhance the user experience, and maintain website security.
You may disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
How We Use Your Information
We may use your personal information to:
• Respond to inquiries and requests;
• Schedule consultations;
• Prepare proposals and estimates;
• Provide floral products and services;
• Process and manage orders;
• Coordinate deliveries and event logistics;
• Communicate with you regarding your inquiry, consultation, contract, invoice, order, event, or requested services;
• Process payments;
• Maintain business and transaction records;
• Improve our website and customer experience;
• Prevent fraud or misuse of our website;
• Comply with legal obligations; and
• Protect the security, integrity, and lawful operation of our business, website, customers, and services.
We do not sell your personal information or share it with third parties for their independent marketing purposes.
Contact Forms
Information submitted through our website's inquiry or contact forms is used solely to respond to your inquiry, communicate with you regarding requested services, prepare proposals or contracts, and provide our services.
We do not use information submitted through our inquiry forms for unsolicited marketing communications.
How We Share Your Information
We may share your information only when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
• HoneyBook for client management, proposals, contracts, invoicing, and payment processing;
• Website hosting providers;
• Website analytics providers; and
• Other vendors reasonably necessary to provide requested services.
These service providers are authorized to use your information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose your information when required by law, court order, legal process, or governmental request, or when reasonably necessary to protect our rights, property, customers, or business.
Business Transfers
If Laurel and Sage Florals, LLC is involved in a merger, acquisition, sale, or transfer of assets, your information may be transferred as part of that transaction.
Third-Party Links and Embedded Content
Our website may contain links to third-party websites or embedded content from third-party platforms, including social media services, maps, videos, or similar features.
These third-party services may collect information according to their own privacy policies. We are not responsible for the privacy practices, security, or content of third-party websites or services, and we encourage you to review their applicable privacy policies.
Client Photos, Testimonials, and Submitted Content
If you voluntarily provide photographs, testimonials, reviews, feedback, or other content, you grant Laurel and Sage Florals, LLC permission to use that content for legitimate business purposes, including our website, portfolio, social media, and promotional materials, unless otherwise agreed in writing.
Data Retention
We retain personal information only for as long as reasonably necessary to:
• Provide requested services;
• Maintain business and transaction records;
• Comply with legal, accounting, or regulatory obligations;
• Resolve disputes; and
• Enforce our agreements.
When information is no longer needed, we may securely delete or anonymize it in accordance with our record retention practices.
Security of Your Information
We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. By providing information through our website, you acknowledge that transmitting information over the Internet is done at your own risk.
Children's Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can promptly remove the information from our records.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
• Request access to personal information we have collected about you;
• Request correction of inaccurate information;
• Request deletion of personal information, subject to applicable legal exceptions;
• Request information about how your personal information is used; and
• Opt out of communications where applicable.
To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements.
Any revisions will be posted on this page with an updated "Last Updated" date. The revised Privacy Policy becomes effective when posted.
Contact Information
Questions about these Terms & Conditions may be directed to:
Laurel and Sage Florals, LLC
Alabama, USA
Website: laurelandsageflorals.com
Email: laurelandsageflorals@gmail.com
